Refund policy

Refund Policy

At Perfect Label, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help! Please review our refund policy below:

Returns

1-Eligibility

  • Eligibility: You may return items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.

2-Non-Returnable Items

  • Custom creations or personalized items
  • Sale or clearance items (unless defective)

How to Initiate a Return

  1. Contact Us: To initiate a return, please email us at support@ddperfectlabelbrands.com with your order number and the reason for the return.
  2. Return Instructions: We will provide you with detailed instructions on how to return your item. Please do not send your item back without contacting us first.

Refunds

  1. Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
  2. Shipping Costs: Please note that original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., defective or incorrect items).

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Questions?

If you have any questions about our refund policy or need assistance, please don’t hesitate to reach out to us at support@ddperfectlabelbrands.com. We’re here to help!

What If My Order Is Delayed?

We understand that waiting for your order can be frustrating, and we’re here to help! If your order is delayed, please follow these steps:

  1. Check Your Tracking Information: After your order has shipped, you will receive a confirmation email with a tracking number. Use this tracking number to check the status of your shipment. Sometimes, delays can occur due to carrier issues or unexpected circumstances.
  2. Contact Us: If your order is significantly delayed (beyond the estimated delivery time), please reach out to us at support@ddperfectlabelbrands.com. Provide your order number and any relevant details, and we will investigate the situation for you.
  3. What to Expect: While we strive to ensure timely deliveries, factors such as weather conditions, holidays, or high shipping volumes can impact delivery times. We appreciate your understanding and patience during these situations.
  4. Your Satisfaction Matters: If your order does not arrive within a reasonable timeframe, we will work with you to find a suitable solution, whether that’s a replacement, refund, or another option.

Thank you for your understanding and for being a valued member of the Perfect Label family. We’re here to assist you every step of the way!